To fully secure your reservation, we require a 50% Deposite within 48 hours (2 x 24 hours) following booking. Note: if your deposit is not received within 48 hours, any unconfirmed seats will be automatically released. Bookings are considered confirmed upon receipt of a 50% down payment. The remaining balance must be settled no later than 14 days prior to the scheduled trip departure to secure your spot.
Note: Bookings within 14 days are required to pay the full amount at the time of booking to secure your reservation. If payment fails, we will release and cancel your booking.
All payments must be made in Indonesian Rupiah (IDR).
Bank Account : Bank Central Asia ( BCA )
Account Number : Eastnesia Trip CV
Account Number : 8020777444
Swift Code : CENAIDJA
Once the down payment is successfully received, an official invoice will be issued and sent to your registered WhatsApp number or email address for your convenience.
Rescheduling must be confirmed at least 30 days prior to the trip. The replacement date can be scheduled for any time within one year from the original booking.
Customers may reschedule their booking subject to room availability and confirmation at the new requested dates. Room availability and rates will adjust based on the new replacement date at the time of rescheduling.
Each booking may be rescheduled only once. Subsequent changes are not permitted, and the down payment will be forfeited.
If a cancelation is made by participant before the date is taken for any reason, a cancelation fee will be charged with the following condotions :
We are committed to providing the services and experiences as advertised. However, in the event of unforeseen circumstances beyond our control-such as a pandemic, civil unrest, industrial disputes, natural disasters, war, terrorist activities, floods, or fireswe reserve the right to modify, cancel, or limit the services provided.
In the event of a natural disaster or force majeure that directly impacts the trip location, we will review cancellations on a caseby-case basis. Please note that natural disasters outside the trip location do not qualify under this cancellation policy.
The Boat reserves the right to charge a fuel supplement without prior notice should the price of marine fuel increase above IDR 25,000/Litre (65% of the normal price).
In the event a fuel supplement is charged, The Boat will have sole discretion to apply the supplementary charge to both existing and new bookings, regardless of whether such bookings have been paid in full. Such supplementary charges are not included in the cruise fare
